Troubleshooting user authentication

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Troubleshooting user authentication

 

Wrong password

 

Having submitted incorrect password users will see following message on the screen.

 

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User should re-enter the password correctly and click on Log-in button.

 

Inactivity log out

 

When user has not been active within the application for a longer period of time Key Studio™ automatically logs the user out and presents following message.

 

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After submitting correct password user is brought to the last screen they have had open.

 

Changing AD password

 

Users need to make sure that when they update their credentials within a company they log off and log in with new password.

Key Studio™ may allow last log-in using old password to save changes, if the change was done a couple of minutes before.

 

Key Studio™ updates

 

Key Studio™ has fully automated upgrade process.

Users may see a message informing that application is verifying whether any new updates are available.

 

If an update is available following message is displayed.

 

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Once the updates have been installed Key Studio™ may need to restart.

Then the log-in screen is displayed again.