<< Click to Display Table of Contents >> Navigation: Key Studio™ application > User authentication > Troubleshooting user authentication |
Wrong password
Having submitted incorrect password users will see following message on the screen.
User should re-enter the password correctly and click on Log-in button.
Inactivity log out
When user has not been active within the application for a longer period of time Key Studio™ automatically logs the user out and presents following message.
After submitting correct password user is brought to the last screen they have had open.
Changing AD password
Users need to make sure that when they update their credentials within a company they log off and log in with new password.
Key Studio™ may allow last log-in using old password to save changes, if the change was done a couple of minutes before.
Key Studio™ updates
Key Studio™ has fully automated upgrade process.
Users may see a message informing that application is verifying whether any new updates are available.
If an update is available following message is displayed.
Once the updates have been installed Key Studio™ may need to restart.
Then the log-in screen is displayed again.